jajee Privacy Policy — How We Protect Your Data

1 Who We Are

This Privacy Policy is issued by jajee ("jajee", "we", "us", "our"), the operator of the online betting and casino platform accessible at jajee.io and its associated mobile-optimised interfaces. jajee is committed to protecting the personal data of all registered players and website visitors, with particular focus on users based in Bangladesh.

For the purposes of this Privacy Policy, jajee acts as the data controller — meaning we determine the purposes for which your personal data is collected and the manner in which it is processed. Where we engage trusted third-party service providers to perform specific functions (such as payment processing, identity verification, or fraud detection), those providers act as data processors operating under our instruction and bound by data protection obligations.

If you have any questions about how jajee handles your personal data, or if you wish to exercise any of your privacy rights described in this policy, you may contact our Data Protection team at [email protected]. All privacy-related queries are handled by our English-speaking support team, available 24 hours a day, 7 days a week including Bangladesh public holidays.

2 Data We Collect

jajee collects personal data in two broad categories: information you provide directly, and information we collect automatically when you use the platform. The specific data points we collect are described below.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or Barisal), mobile number, and email address provided when you open a jajee account.
• Identity verification (KYC) documents: National ID card, passport, driver's licence, utility bill, or bank statement submitted to verify your identity and age (21+) before your first withdrawal is processed.
• Payment information: Mobile financial service account numbers associated with bKash, Nagad, Rocket, or Upay; bank account details for bank transfer requests. We do not store full payment card numbers.
• Communications data: Messages, transcripts, and attachments sent to our support team via live chat or email, including the content of your queries and our responses.
• Responsible gaming preferences: Self-imposed deposit limits, time-out requests, and self-exclusion elections you submit through our Responsible Gaming tools.

2.2 Information We Collect Automatically

• Device & technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone settings.
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation paths within the jajee platform.
• Transaction data: Full history of deposits, withdrawals, bets placed, game results, bonus credits, and account balance movements.
• Cookie & tracking data: As described in Section 7 of this policy.

3 How We Collect Data

jajee collects personal data through the following channels and mechanisms:

• Direct interactions: When you register an account, complete your KYC verification, make a deposit or withdrawal request, contact customer support, or submit a responsible gaming request, you provide data to us directly.
• Automated technologies: When you visit or use the jajee platform, our servers automatically log technical and usage data including your IP address, device identifiers, and session activity. Cookies and similar tracking technologies also collect data as described in Section 7.
• Third-party identity verification providers: Where we engage third-party KYC services to cross-check your identity documents or validate your age, those providers share their verification outcome and any relevant data with us.
• Payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, our payment processing partners share transaction confirmation data with jajee to credit your account or confirm your withdrawal.
• Fraud detection and security partners: Our fraud and anti-money laundering (AML) service providers may supplement the data we hold about you with risk-scoring information derived from their own databases and analytical models.

4 How We Use Your Data

jajee uses your personal data only for specific, documented purposes. We do not process your data in ways that are incompatible with the purposes stated at the time of collection. The primary purposes for which we use your data are as follows:

4.1 Account Management & Service Delivery

We use your registration and identity data to create and maintain your jajee account, verify your eligibility (including your age of 21 or above), process your deposits and withdrawals in Bangladeshi Taka, credit bonuses, and provide access to all betting and casino services on the platform.

4.2 Identity Verification & Compliance

jajee is required to verify the identity of all players before processing withdrawals. We use your KYC documents and personal details to carry out this verification, to comply with anti-money laundering (AML) obligations, and to prevent fraud, underage gambling, and the use of jajee for prohibited purposes.

4.3 Transaction Processing

We process your payment data solely for the purpose of executing deposit and withdrawal transactions via your registered bKash, Nagad, Rocket, Upay, or bank account. Payment data is shared only with the specific payment processor handling your transaction and is never used for any other commercial purpose.

4.4 Customer Support

We use your contact details, account data, and communications history to respond to your support enquiries, resolve disputes, and maintain records of our interactions for quality assurance and training purposes.

4.5 Responsible Gaming

We use your usage data, transaction history, and self-reported responsible gaming preferences to monitor for signs of problematic gambling behaviour, apply any limits or exclusions you have requested, and proactively reach out where our systems identify a potential risk.

4.6 Security & Fraud Prevention

Technical and usage data, combined with payment and identity data, is analysed by our security systems to detect and prevent fraud, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.

4.7 Platform Improvement

Aggregated and anonymised usage data helps us understand how players navigate jajee, which games are most popular, and where the player experience can be improved. This analysis does not identify individual players and is used solely for internal product development purposes.

4.8 Marketing Communications

Where you have provided explicit consent, we may send you promotional communications about jajee offers, bonuses, and new game releases via SMS or email. You may withdraw your consent to marketing communications at any time by contacting us at [email protected].

5 Legal Basis for Processing

jajee processes your personal data on the following legal bases, depending on the specific purpose:

• Contract performance: Processing necessary to provide you with the jajee service — including account creation, transaction processing, and customer support — is carried out because it is required to fulfil our contractual obligations to you under our Terms & Conditions.
• Legal obligation: We are required to collect and retain certain data (such as KYC documents and transaction records) to comply with applicable anti-money laundering, age verification, and financial record-keeping obligations. This processing is mandatory and cannot be opted out of.
• Legitimate interests: We process technical, usage, and fraud-detection data on the basis of our legitimate interests in operating a secure, fair, and commercially viable platform. We have assessed that these interests are not overridden by your rights and freedoms.
• Consent: Marketing communications and optional analytics cookies are processed only where you have provided explicit, freely given consent. You may withdraw consent at any time without affecting the legality of processing carried out before withdrawal.

6 Data Sharing & Third Parties

jajee does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with this Privacy Policy.

6.1 Service Providers

We engage trusted third-party companies to perform specific functions on our behalf, including identity verification (KYC), payment processing (bKash, Nagad, Rocket, Upay, and banking partners), fraud detection, data hosting, and customer support tooling. These providers act as data processors under our instruction and may not use your data for any purpose beyond the specific service they provide to jajee.

6.2 Game Providers

The casino games and sports betting markets available on jajee are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive limited technical data (such as a pseudonymous session identifier) necessary to render the game and record the outcome. They do not receive your name, address, or payment details.

6.3 Law Enforcement & Regulatory Authorities

jajee may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud, money laundering, or underage gambling.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jajee's business, your personal data may be transferred to the acquiring entity. We will notify affected players before any such transfer takes effect and ensure that your data continues to be protected under terms consistent with this Privacy Policy.

7 Cookies & Tracking Technologies

jajee uses cookies and similar tracking technologies to operate the platform, personalise your experience, and understand how players use our services. Below is a summary of the cookie categories we use:

You may manage your cookie preferences at any time by contacting our support team. Disabling strictly necessary or functional cookies may impair the usability of the jajee platform. jajee does not use cookies to build advertising profiles for sale to third parties.

8 Data Retention

jajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory minimum retention obligations. The following retention periods apply:

• Account and identity data: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction, to support financial audit, dispute resolution, and regulatory compliance obligations.
• KYC documents: Retained for the duration of your account and for at least 5 years after account closure. Documents are stored in encrypted form and access is restricted to authorised compliance personnel only.
• Support communications: Retained for 3 years from the date of the final communication in a support thread, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent period plus 2 years after withdrawal, as evidence of the lawful basis for any marketing communications sent.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it is aggregated or anonymised for longer-term analytical use.

Upon expiry of the applicable retention period, your data is securely deleted or permanently anonymised. Deletion requests submitted by players are handled within 30 days, subject to any legal retention obligations that prevent earlier deletion.

9 Your Privacy Rights

As a jajee player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of all personal data jajee holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. Minor corrections (such as address updates) can also be made directly in your account settings.
• Right to erasure: You may request that jajee delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to any legal retention obligations that require us to keep certain data.
• Right to restriction of processing: You may ask us to restrict (but not delete) your data in certain circumstances — for example, where you contest the accuracy of the data and we need time to verify it.
• Right to data portability: Where processing is carried out on the basis of your consent or a contract, you may request a structured, machine-readable copy of the personal data you provided to jajee.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Data Security

jajee implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the jajee platform, ensuring that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Encryption at rest for all sensitive stored data, including KYC documents, payment account references, and account credentials.
• Access controls: Personal data is accessible only to jajee staff and authorised third-party processors who have a legitimate operational need. All access is logged and subject to regular review.
• Two-factor authentication (2FA) available for all player accounts and mandatory for jajee staff accessing internal systems containing personal data.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in the jajee platform.
• Incident response procedures: In the event of a data breach that poses a risk to your rights and freedoms, jajee will notify affected players without undue delay and will take all appropriate steps to contain and remediate the incident.

While jajee takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

11 Children's Privacy

jajee's services are strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Our registration process includes mandatory age verification, and we require KYC documentation confirming age before any withdrawal is processed.

If jajee becomes aware that personal data has been collected from a person under the age of 21 — whether through age misrepresentation at registration or any other means — the relevant account will be immediately suspended, all funds will be withheld pending investigation, and the data will be deleted (or retained only to the extent required by law in connection with the investigation).

Parents and guardians who believe a minor may have accessed or registered on jajee are encouraged to contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority. We also recommend the use of parental control software to restrict access to gambling websites for households with minors.

12 Contact & Policy Updates

12.1 Contacting jajee About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jajee Data Protection team using the details below. We respond to all privacy-related enquiries in English within 5 business days.

Email: [email protected] (subject line: "Privacy Rights Request")
Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays (BST, UTC+6)

12.2 Updates to This Policy

jajee reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this Privacy Policy regularly. Continued use of jajee following any update constitutes your acknowledgment of the revised policy. Where an update requires fresh consent (for example, a new category of data processing based on consent), we will seek that consent before the new processing begins.

12.3 Governing Language

This Privacy Policy is written in English. In the event of any discrepancy between the English version and any translated version provided for convenience, the English version shall prevail in all respects.